FAQs

Directions to Highgrove by road can be found here >>

You can also download and print the Highgrove map and directions here >>

Note: Please arrive no later than 15 minutes prior to your tour/event start time to allow time for security checks.

Important information about security checks and arrangements prior to your visit can be found here >>

Gardens tours and events at Gardens tours and events at the Royal Gardens aim to continue in all weathers. If severe weather is forecast on the day of your visit such as heavy snow, serious flooding or very strong winds, you will be notified of any changes to your visit.

You can enquire about local conditions by contacting Customer Services. 

All visitors must have a pre-booked ticket for entry onto the Estate as well as photographic identification, ideally a passport, driving license or bus pass. Alternatively, we'll accept two utility bills under your name.

If your visit includes a garden tour, we recommend sturdy footwear as some paths are unmade or cobbled. Our tours do continue in wet weather, so sturdy shoes or wellington boots along with suitable weatherproof clothing are recommended.

Highgrove Gardens are wheelchair and mobility scooter friendly. Please be aware that the routes throughout the gardens are on unmade paths, which are uneven and rough in places. 

Wheelchairs

We do not have wheelchairs to hire out so advise that those requiring a wheelchair bring a wheelchair suitable for the uneven terrain.

Wheelchair users must be accompanied by a strong companion.

If you have booked a Highgrove event that includes a garden tour, you will be able to purchase an access companion ticket which allows you to bring a carer or essential companion with you on your garden tour free of charge. Please note that access companion tickets must be booked in advance via Customer Services and the cost of the garden tour will be deducted from the overall ticket cost.

Mobility Scooters

We do not have mobility scooters to hire out so advise that those requiring a mobility scooter bring a one suitable for the uneven terrain.

The use of mobile phones, cameras, binoculars and all forms of recording equipment is prohibited on the Highgrove Estate for security reasons. Please leave such items at home or in your vehicle.

Smoking (including vaping and the use of e-cigarettes) is not permitted anywhere on the Highgrove Estate.

Only assistance and guide dogs are allowed onto the Estate. Please do not leave dogs in your vehicle during your tour/event.

Highgrove garden tours and events adhere to a strict timetable. If you are running late, please notify Customer Services or Visitor Services and continue to make your way to the Royal Gardens at Highgrove.

All of our garden tours can be found here >>

We have a range of tours available including Individual Garden Tours, Champagne Tea Tours, Group Garden Tours for 26, Group Garden Tours for 52 and Private Tours.

During the year we announce a range of exciting events which take place at the Royal Gardens at Highgrove. To find out when these events are launched, please follow us on social media.

Check events availability and book tickets here >>

Entry to the Royal Gardens at Highgrove is by pre-booked ticket only.

Tickets for an Individual Garden Tour are £27.50 per person.
Buy tickets here >>

Tickets for a Champagne Tea Tour are £79.95 per person and £155 per couple.
Buy tickets here >>

Tickets for Group Garden Tours of up to 26 people start from £400.
Buy tickets here >>

Tickets for Group Garden Tours of up to 52 people (including lunch) is a fixed price of £2,181.40.
Buy tickets here >> 

Tickets for a Private Garden Tour start from £450.
Enquire here >>

Many of the tickets issued for tours and events are now e-tickets. These can be printed at home, or shown on a mobile device.

Please check your email inbox and junk/spam folder before querying missing tickets.

Highgrove House is not open to the public.

There is no longer a waiting list to visit the Estate. Tickets are sold on a first come, first served basis. To be kept up-to-date with available dates, you can subscribe to our newsletter >>

Only ticket holders are permitted to visit Highgrove Gardens. We cannot accept entry to those that do not have a valid pre-booked ticket. All visitors to the gardens are required to join one of our guided tours for security reasons.

There is always plenty to see in the gardens as it is an ever-changing landscape throughout the year. For regular updates on what is happening and in flower each month, please visit our social media pages:
@Facebook
@Twitter
@Instagram

The meadow is usually flowering from late April until early June, however this is heavily weather dependent. Many visitors return throughout the year as the changing seasons mean there is always plenty to see in the gardens.

The Orchard Tea Room serves a selection of freshly made hot and cold meals including soups, sandwiches, cakes and pastries for guests after their garden tours.

If your tour or event includes dining in the Orchard Tea Room, please advise us prior to your visit should you have any special dietary requirements.

More information about the Orchard Tea Room can be found here >>

Individual Garden Tours, Champagne Tea Tours & Private Tours
There is no need to book a table in the Orchard Tea Room.

Highgrove Events
There is no need to book a table in the Orchard Tea Room, however if you wish to be seated with guests that are booked separately, please inform Customer Services and we will aim to seat you together.

Group Tours
For group tours, we recommend that group organisers take advantage of our pre-booked refreshments menu in order to ensure that the group is seated together.

Only food purchased at Highgrove may be consumed in the Orchard Tea Room or on the Terrace. There are no picnic facilities on the Estate.

There are no cloakrooms located on the Highgrove Estate, however we do have coat rails in the Orchard Tea Room.

We do have restrooms which will be available for you to use before or after your tour. Please be aware there are no restrooms within the gardens themselves.

Yes, we have introduced a maximum of 12 guests per tour (normally 26). By reducing capacity we are making sure that everyone can enjoy their visit while maintaining social distancing.

You will need to wear a face covering when visiting the Highgrove Estate Shop, in line with Government guidance.

Yes. Touch-free, automatic hand-sanitising dispensers are positioned around the entrance / exit points / Orchard Tea Room and Shop for visitor use.

Tours will be limited to 12 visitors (usually 26).

A maximum of 12 visitors in the Estate Shop at any one time.

A one-way system has been put in place to avoid the crossover in opposite directions.

We have reduced the number of tables in the Orchard Tea Room in operation to ensure social distancing.

There are currently no plans to take visitors’ temperatures.

We are regularly reviewing the situation to keep people safe. If you, or any member of your group are feeling unwell, please do not visit but contact our Customer Services team instead.

We are supporting NHS Test and Trace.

We will ask for your contact details when you book your ticket and confirm your details on arrival.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace when requested, we can help to identify people who may have been exposed to the virus.

Following current government guidelines, if you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited.

We would strongly encourage any visitor to engage with the NHS Test and Trace programme and to remember to include that you visited Highgrove when you complete your tracing details on their website or by phone.

Although the Test and Trace programme will get in touch with us on your behalf to notify us of anything further we need to do, we would also appreciate it if you could contact us by email at customerservices@highgrovegardens.com to let us know when and where you visited us.

The Orchard Tea Room will be open and will be offering refreshments, both savoury and sweet, including the celebrated Highgrove cream tea and hot and cold drinks.

A reduced seating capacity has been put in place to ensure social distancing can be maintained.

Yes, our newly designed and improved Highgrove Estate Shop will be open on the day of your visit. You will be able to browse a wide range of artisan products, from beautiful home and garden ware to country attire and artwork by HRH The Prince of Wales. 

At busy times you may be asked to queue for a short period before entering. Once inside, please wear a face covering (unless exempted), use the hand sanitiser provided before handling any products, surfaces and handrails, follow staff instructions regarding one-way routes and, if you can, minimise your contact with the merchandise on display.

The health and safety of both our visitors and employees remains of paramount importance. 

In order to ensure a safe and enjoyable visit, we have put in place the following measures:

> All staff have been fully trained on their return to work on new COVID-Secure procedures.

> Enhanced cleaning regimes are also in place. Garden Tours will be limited to 12 visitors (usually 26).

> Safety screens have been fitted to reception desks, restaurant counters and at all shop till points.

> A maximum of 12 visitors in the Estate shop at any one time.

> A one-way system has been put in place to avoid the crossover in opposite directions.

> We have reduced the number of tables in the Orchard Tea Room in operation to ensure social distancing. Guests must wait to be seated and should not enter the building until advised to do so.

> Hand sanitising stations have been set up at all entry points to the building, restaurant and shop.

> Non-fire doors will be wedged open, where appropriate, to reduce touch points.

> We will ventilate the indoor areas as much as possible to ensure a through-flow of fresh air.

> Frequent cleaning of objects and surfaces that are touched regularly by staff including counters, light switches etc.

> Thorough cleaning of tables and chairs between customers with a spray cleaner that has been proven to kill COVID-19 within 30 seconds of contact COVID-19 handwashing posters on display by all hand-washing stations including customer toilets.

> Reminding customers who are accompanied by children, that they are responsible for supervising them at all times and should follow social distancing guidelines.

> Minimising contact by not pre-laying tables.

> We will provide cutlery and disposable condiments only when food is served.

> Encouraging contactless payments in the shop where possible and wiping down card machines after each use.

> Our toilets are open but we ask that only two people at a time use them.

> More regular and thorough cleaning of toilets, door handles, taps etc.

> All team members trained in correct hand-washing and frequency.

> All kitchen staff to wear disposable gloves which are changed frequently.

> We are allocating team ‘zones’ to reduce as much contact as possible between staff.

> Reduction in the number of staff to reduce interaction.

> Minimising contact between Front of House workers and customers at points of service where appropriate.

> Appropriate measures are in place in the kitchen to reduce any risks during food preparation.

> All employees subject to a daily wellness check.

> Anyone displaying symptoms of COVID-19 will be excluded from the workplace. Track and trace.

We have been accredited with the ‘We’re Good to Go’ industry-standard charter mark, which means we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that we have the required processes in place.

Please do not visit if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms.

If you have already paid for your ticket, please contact our Customer Services team to discuss. 

Any request made by e-mail should include the transaction number, full name of the booker and the date and time of your tour.

Please note that any requests should be made prior to the visit date and time.

You can speak to any member of staff, but for their own safety please keep the correct distance away at all times.

Yes, toilet facilities are operating but we ask that only two people at a time use them.

An enhanced cleaning regime will be in operation.

Champagne Tea Tour vouchers and Standard Individual Garden Tour vouchers will be extended until October 2021. 

Guests who have yet to redeem their vouchers are advised to sign up to Highgrove's newsletter to receive the latest information about upcoming release dates. Subscribe to our newsletter >>

To find out the most up-to-date information about ticket sales, please ensure that you have signed up to the Highgrove newsletter. Subscribe to our newsletter >>

We were very much hoping to reschedule our Talking Gardens series this year, but in line with current Government and Public Health England advice and guidance, and in the best interests of our guests, we have made the difficult decision to cancel Talking Gardens in 2020.

We fully appreciate that guests due to attend will be disappointed to hear this news and for this, we sincerely apologise.

All customers will be refunded in full. If you paid for your ticket using a credit or debit card, you will be automatically refunded. Please allow up to 28 days from 10th September for this refund to be processed into your bank account.

If you have questions about Garden Tours please email us at Customer Services.

If you have questions about Talking Gardens please contact Customer Services.